Your Questions, Answered
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All deposits are non-refundable.
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For cancellation questions, please refer to our terms page. We offer a very detailed explanation.
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What sets J&M Car Service apart is our commitment to people, not just transportation. What makes us different is simple: We care. We treat every client like family, every ride like it matters, and every experience as an opportunity to serve with excellence
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You can reach us anytime via our contact page, email, or by text or call. We aim to respond quickly—usually within the hour.
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If you need multiple stops, you can discuss those specific needs when you book your trip, and we will help accommodate your requests.
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Credit and Debit cards, Venmo, Zelle, and Cash are the preferred types of payments accepted.
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All rides for all types of services are subject to a minimum gratuity charge of 20%.
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We do provide car seats and booster seats if requested for an additional cost.
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All our gorgeous vehicles are cleaned, deodorized, and sanitized daily.
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When your ride has been confirmed, you will be contacted directly by your driver and able to discuss all the details of your trip.
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You are given a 45-minute grace period for all airport pick-ups and a 30-minute grace period for all other services. After your grace period runs out, you will lose your reservation and your deposit, but please note our drivers are very flexible and will work with you as long as you communicate with them directly. All airport and flight delays will be the responsibility of the customer to notify your driver directly before your scheduled pickup. If you fail to communicate those changes, your ride may be canceled, and you will lose your deposit.
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Our drivers will confirm your trip the night before your flight if it’s an early morning flight or on the morning of your scheduled ride. Your driver will text you when they are on their way with an ETA, and they will text you when they arrive as well. We have great systems and locations for all airport and venues to help asssure little to no wait time for all our clients.
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Yes, all our drivers have access to the fast track lanes to ensure you the quickest and safest ride possible.
